Refund policy

At SAVOLO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

## 1. Return Eligibility

We accept eligible return requests within **30 days of delivery**.

To qualify for a return, items must:

- Be unused and unworn.
- Be in their original condition.
- Have original tags and packaging where applicable.
- Not show signs of washing, damage, or alteration.

Items that do not meet these conditions may be ineligible for a return, subject to applicable consumer protection laws.

## 2. How to Request a Return

To initiate a return:

1. Email support@savolo.store.
2. Include your order number.
3. Explain the reason for your return.
4. Include photographs if the product is damaged, defective, or incorrect.
5. Wait for return authorization and return instructions.

Please do not send products back before receiving return instructions.

## 3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery.

Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging.

After reviewing your request, we will offer an appropriate resolution, which may include a replacement, exchange, or refund.

## 4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund is approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear after processing. Your bank or payment provider may require additional time.

## 5. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.

For confirmed defective, damaged, or incorrectly shipped products, SAVOLO will provide an appropriate return or resolution arrangement.

Any applicable return shipping charges will be disclosed before the return is completed.

## 6. Exchanges

If you need a different size or product, contact our support team. Exchanges are subject to product availability and approval.

## 7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation. Eligible cancellation requests will be reviewed individually.

## 8. Non-Returnable Items

Items marked as final sale or otherwise identified as non-returnable at the time of purchase may not be eligible for change-of-mind returns, except where applicable law requires otherwise.

## 9. Contact Information

For return or refund assistance:

Email: support@savolo.store  
Phone: +1 214-443-9784  
Business Address: 2764 Shelby Ave, Dallas, TX 75219, USA

**SAVOLO – Customer Support Team**